Ideally all consultations require an appointment, just call 4454 4949. However emergencies will be seen straight away during our opening hours of 8am to 6pm weekdays and 9am to 12 noon Saturdays. Just ring ahead to tell us you are coming and we will get prepared.

Pets undergoing a general anesthetic need to be food starved from 9 pm the previous night (this includes, bones, treats, dental chews and the cat’s food). Water should be removed at 6am the day of surgery and all members of the family should be reminded not to feed them at breakfast time. Drop off for surgery is between 8am and 10am.

Ferrets need only be starved from 6 am the day of surgery. Rabbits do not need to be starved and should be admitted with a one days worth of food in a container as we will get them eating soon after they wakeup.

We have an open phone policy meaning no question, worry or concern is considered too trivial. Phone us on 4454 4949 during opening hours and if our fully qualified nurse cannot assist she will organise one of our vets to call you back as soon as they are free.

The NSW Companion Animals Act compels anyone who finds and takes “responsibility” for a stray animal to immediately take them to a vet or council ranger for microchip scanning. This allows them to identify and contact the pet’s owners. Many people who find stray pets want to hold onto them until the owner is found not realising that they are breaking the law and risking significant fines.

If you are using Bravecto or Nexgard finding dead ticks is normal and means your product is working as it should. Otherwise there is a time lag between toxin injection and clinical symptoms. Measure the tick across the abdomen. If it is larger than 3-4mm and your pet is not resistant then you should seek veterinary attention ASAP. Once the toxin leaves your pets’ blood stream and binds to target sites the antitoxin we give becomes less effective.

Paralysis ticks classically cause a hind limb wobbly gait, gagging/coughing/vomiting and respiratory distress. However tick paralysis can mimic disease in just about any body symptom and do so in a time dependent manner.

After attachment ticks have a small blood feed then go into a 48 hour “paused state” as their body undergoes changes that allow it to subsequently feed, expand and concurrently inject the potent neurotoxin that kills many pets each year. Clinical symptoms generally occur 3-5 days after attachment and progress rapidly over 24 hours even after tick removal.

Early symptoms include change or loss of voice, hindlimb weakness [walk dogs up stairs 5-10 x or drop cats from chest height, tick affected dogs become stumbly/weak and cats will land heavily often with their chins hitting the floor], changes in breathing effort, gagging/grunting or coughing.

More advanced symptoms include an ascending paralysis where the forelimbs are affected, vomiting or regurgitation and marked respiratory noise.

Terminal symptoms include the inability to stand or sit upright and respiratory failure often combined with aspiration pneumonia.

If you suspect your pet has been envenomated [see below] seek veterinary attention immediately. Vets in the region use a multivalent antivenom which covers all of the local elapid snakes and like most antivenoms it is more effective the earlier it is given.

The most common snake in the region is the red belly black snake. Whilst relatively harmless to people, it can be deadly in cats and dogs. Bite sites can be hard to see but generally are swollen, bleed from the puncture sites and the skin surrounding often turns dark red or black. Envenomated pets will often show vomiting or diarrhoea then weakness/collapse with either death by respiratory failure or in some cases apparent recovery. The venom then lyses or “ruptures” red blood and muscle cells and the contents of these cells turns the urine a “port wine” colour.

We endeavour to provide an emergency afterhours call service for most of the year by leaving a contact mobile number on our answering machine. If your pet has a problem that is not life threatening and can wait until tomorrow call us then. We are open 8 am to 6 pm weekdays and 9 am to 12 noon Saturdays. We also check phone answering machine messages over the weekend at 5 pm Saturday and again at 9 am and 5 pm Sundays.

For genuine out of hours emergencies that need to be seen immediately please check the Yellow Pages for vets in the local area advertising an “on call” 24 hour emergency service or ring the Animal Referral Hospital in Wollongoing on 4283 8432. They provide a fully staffed overnight critical care service which is the gold standard for genuine emergencies.

Unfortunately we are not a financial institution and are not legally allowed to give you a “loan”. However we are agents for Vetpay. Vetpay is a financial product that allows you to pay 10-20% upfront and the rest over 12 months in fortnightly repayments. There are qualifying requirements and there is an upfront fee and an interest rate of 14.8% but if you need something done immediately and do not have the funds we can help! See vetpay.com.au.